Frequently Asked Questions

Shopping & Ordering

Q: How do I use a Coupon Code when placing my order?

A:  To redeem a Coupon Code, please input the text code into the box named ‘Discount Code’ in the checkout page, then click 'Apply'. For the free gift discount code, please add the free gift in the shopping cart before applying the coupon code. Please note that promotion code may not be used in conjunction with other offers. 



Q: What types of payment method may I use at DeliOne?

A: We currently accept Visa and MasterCard as credit card payment. For details, please refer to Payment Information page.


Shipping and Delivery

Q: Where do you ship to?

A: All orders will be shipped from our warehouse and we currently ship to the United States, Germany, United Kingdom, Canada and Australia. For details, please refer to Shipping and delivery page.


Q: What is DeliOne’s return and exchange policy?

A: In the cases you change your mind, or receive defective and incorrect items, we offer you a 14-day return policy to request goods return upon the receipt of order, subject to DeliOne Returns terms and conditions. You may refer to Return and Refund Policy for the related terms.