Refund policy
DeliOne is dedicated to making the return process beautifully simple for you. If you're not completely satisfied with your order, we gladly accept returns for eligible items within 30 calendar days of receipt.
Key Terms at a Glance
| Policy Detail | Conditions |
|---|---|
Return Window |
Request within 30 calendar days of delivery. |
Shipping Window |
Postmark within 7 business days of receiving authorization. |
Eligible Condition |
Unused, unworn, unwashed, free of stains, with all original tags attached and original packaging intact. |
Change of Mind Refund |
Store credit (Coupon Code). Original shipping costs are non-refundable. |
Defective / Wrong Item |
Free replacement. If out of stock, issued as store credit (Coupon Code). Return shipping reimbursed up to standard postal rates. |
How to Request a Return
- Submit a Ticket: Contact our Support Team by emailing marketing@delioneworld.com. Please include your Order Number, the specific product(s) you wish to return, your Reason for Return, and clear photos of the item(s) showing their current condition and original packaging.
- Await Authorization: Please allow 3 to 5 business days for our team to review your request. Look out for an authorization email containing your Return Authorization (RA) number and shipping instructions. (If you don't see it after 5 business days, please check your spam folder.)
- Pack & Ship: Package your item securely in its original condition and packaging. Clearly write your Name, Order Number, and RA Number inside or on the outside of the parcel.
- Provide Tracking: Dispatch your package within 7 business days of authorization and reply to your ticket with the tracking number. Returns dispatched without tracking or after 7 business days may be subject to cancellation.
Return Conditions by Case
1. Change of Mind
- Shipping Cost: You are responsible for return shipping costs. We strongly recommend using a trackable postal service, as DeliOne is not liable for items lost in transit.
- Resolution: Once returned items are inspected and approved, a refund for the item value will be issued as a DeliOne Coupon Code.
2. Defective, Damaged, or Incorrect Items
- Resolution: DeliOne will issue a replacement item free of charge upon validating the claim. If the item is out of stock, full item value will be issued as a Coupon Code.
- Return Shipping Reimbursement: DeliOne will reimburse reasonable return shipping costs in the form of a Coupon Code.
- Required Shipping Method: Returns must be sent via standard Regular or Registered Air Mail. Please upload a photo of your postal postage receipt for verification.
Important Note on Express Shipping: We cannot reimburse expenses for private commercial couriers or express services (e.g., DHL, FedEx, UPS). If a commercial courier is chosen, return shipping costs will remain the sender’s responsibility.
Policy Exceptions & General Conditions
- Unauthorized Returns: All returns must be authorized in advance. Packages sent back without an RA number may be refused or delayed.
- Third-Party Purchases: Items purchased through resellers, secondary dealers, or third-party retailers are not eligible for return or refund through DeliOne directly.
- Fair Use: DeliOne reserves the right to evaluate return patterns and decline authorization in cases of excessive returns, commercial resale, or fraudulent claims. Policy terms are subject to adjustment, and final determinations remain at the discretion of DeliOne.